Terms of service

Terms of Service – Lupo Delle Alpi

Welcome to Lupo Delle Alpi. By accessing or using our website and services, you agree to the terms and conditions outlined below. These Terms of Service govern your use of our website, purchases, customer support, and data privacy in accordance with applicable laws and regulations.

At Lupo Delle Alpi, we are committed to protecting your privacy. All personal information provided during the purchase process is kept strictly confidential and processed in full compliance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We use secure servers and encrypted connections to safeguard your data against unauthorized access, fraud, or misuse. We do not sell or share your data with third parties without your consent, unless required by law.

Our Customer Support Team is available to assist you with any questions, concerns, complaints, or order-related inquiries. You can contact us via email at contact@lupodellealpi.com. We aim to respond within 24 to 48 business hours, Monday to Friday.

By placing an order with Lupo Delle Alpi, you agree to our Shipping Policy, including estimated delivery times and conditions. Order preparation usually takes between 2 to 4 business days, and delivery times vary depending on the destination. In case of delivery delays or issues, we recommend first contacting your local postal service, followed by our support team if further assistance is needed.

Please refer to our Returns & Refunds Policy for details on how to return products or request a refund. We accept return requests for items that are damaged, defective, or incorrectly shipped, in line with applicable consumer protection regulations.

All content available on our website, including text, images, graphics, and logos, is the intellectual property of Lupo Delle Alpi and may not be copied, used, or reproduced without prior written permission. Any misuse of the site or engagement in fraudulent activity may result in the immediate suspension of access and could lead to legal action.

These Terms of Service are governed by the laws of England and Wales. In the event of any dispute, both parties agree to attempt an amicable resolution. If no resolution is achieved, the matter will be referred to the appropriate courts within the applicable jurisdiction.

If you have any questions regarding these terms, we encourage you to contact us before using the website or placing an order.

Lupo Delle Alpi
Email: contact@lupodellealpi.com
Address: The Studio, St. Nicholas Close, Elstree, WD6 3EW, United Kingdom
Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)