Privacy policy
Privacy Policy – Lupo Delle Alpi
Last updated: June 2026
Lupo Delle Alpi ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
We may collect:
- Identity data: name, username, or similar identifiers
- Contact data: email address, phone number, billing/shipping address
- Transaction data: details about purchases and returns
- Technical data: IP address, browser type, pages visited
- Marketing preferences: consent for promotional communications
2. How We Use Your Information
- To process and fulfil your orders and manage returns
- To send order confirmations, shipping updates, and customer service communications
- To improve our website, products, and customer experience
- To send marketing communications (only if you have opted in)
- To comply with applicable legal obligations
We will never sell, rent, or share your personal data with third parties for their marketing purposes.
3. Data Sharing
We share data only with trusted service providers (payment processors, shipping carriers, analytics platforms) who assist us in operating our business and are bound by data protection obligations.
4. Your Rights
United Kingdom (UK GDPR / Data Protection Act 2018):
You have the right to access, correct, erase, restrict, or object to processing of your personal data, and to data portability. You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
United States – California (CCPA):
California residents have the right to know what personal information is collected, to request deletion, to opt out of the sale of personal information (we do not sell your data), and to non-discrimination for exercising these rights. Submit requests to contact@lupodellealpi.com.
Canada (PIPEDA):
Canadian customers have the right to access and correct personal information, to know how it is used, and to withdraw consent at any time. Contact contact@lupodellealpi.com.
Australia (Privacy Act 1988):
Australian customers may access and correct their personal information and may lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).
New Zealand (Privacy Act 2020):
New Zealand customers may access and correct their personal information and may complain to the Office of the Privacy Commissioner (privacy.org.nz).
To exercise any of the above rights, please email contact@lupodellealpi.com. We will respond within 30 days.
5. Data Retention
We retain your personal data only as long as necessary for the purposes described, or as required by law. Order data is typically retained for 7 years for tax and legal compliance.
6. Cookies
We use cookies to improve your browsing experience and analyse traffic. You can manage cookies through your browser settings. See our Cookie Policy for full details.
7. Email Marketing (CASL & CAN-SPAM Compliance)
We only send marketing emails to users who have explicitly opted in. You may unsubscribe at any time by clicking "unsubscribe" in any email or contacting us directly. We comply with Canada's Anti-Spam Legislation (CASL) and the US CAN-SPAM Act.
8. Security
We implement appropriate technical and organisational measures including SSL encryption and restricted internal access to protect your personal data.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with the updated date. Continued use of our website following an update constitutes acceptance.
10. Contact
Lupo Delle Alpi
Email: contact@lupodellealpi.com
Address: The Studio, St. Nicholas Close, Elstree, WD6 3EW, United Kingdom
Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)