Payment Policy
This Payment Policy explains how payments are processed when you shop at Lupo Delle Alpi (www.lupodellealpi.com). By placing an order, you agree to the terms below.
Accepted payment methods
We accept the following secure payment methods:
- Major credit and debit cards — Visa, Mastercard and American Express
- PayPal
- Other secure payment options displayed at checkout
Currency
Prices are displayed in your local currency where available, based on your region, through our multi-currency checkout. Our base currency is British Pounds (GBP £). If your card is issued in a currency different from the one charged, your bank or card provider may apply a conversion rate and fees outside our control.
When you are charged
Payment is taken in full at the time you place your order. Your order is only confirmed and processed once payment has been successfully authorised.
Pricing and total cost
The full cost of your order — including the product price and any applicable shipping — is shown clearly at checkout before you confirm and pay. There are no hidden charges.
Depending on your country, import duties or taxes may apply on delivery. Where applicable, these charges are the responsibility of the customer, as explained in our FAQ and Shipping Policy.
Payment security
All transactions are encrypted and handled by trusted, PCI-DSS compliant payment providers. Lupo Delle Alpi does not store your full card details on its servers.
Failed or declined payments
If a payment is declined, your order will not be processed. Please check your payment details or contact your bank, then try again or reach out to us for help.
Refunds
Approved refunds are issued to the original payment method. Full details are available in our Refund Policy.
Contact us
Lupo Delle Alpi
The Studio, St. Nicholas Close, Elstree, WD6 3EW, United Kingdom
Email: contact@lupodellealpi.com
Phone: +44 7520 694393
Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)